TERMS AND CONDITIONS OF BOOKING YOUR HOLIDAY

A booking is accepted only after we receive written confirmation from you along with full payment OR a non- refundable deposit of 20% of the value of the Travel Arrangements. (This may be waived solely at our discretion). Peak Season Bookings 50% advance payment of total value is required. If the booking is made within 30 days of arrival in Sri Lanka, then full payment is required at the time of confirmation. Full payment OR the payment of a deposit and your written confirmation will indicate an acceptance of these terms and conditions by you.

FINAL PAYMENT

The balance payment (if any) due for Your Travel Arrangements must be paid by you not later than 30 days before arrival in Sri Lanka; If not, we may treat the booking as cancelled by you.

METHODS OF PAYMENT

Payments for deposits and final monies for Travel Arrangements may be made either by

  • Bank transfer or credit card. (Visa, MasterCard, AMEX)
  • If paid by bank transfer all additional charges and fees related to this will be borne by you. If paying by credit card you can either pay through
  • The secure internet payment gateway facility available on our website or you could do so by filling in, signing and returning to us a credit card authorization form that we will send to you indicating the total amount due not forgetting to also send us copies of both sides of the relevant credit card. You can return these forms to us either through email or fax. If paying by credit or debit card through the secure internet online payment gateway:- Your payments are processed entirely on the Secure Payment Sites operated by. Your card details are not received or stored by Sri Lanka Tailor-made in any form, and when you place an order as part of the checkout process you are automatically taken to the HSBC Secure Payment facility for Master and Visa card payments and the NTB Secure Payment facility for AMEX card payments. Your credit card information will be securely transmitted to HSBC or NTB for transaction authorization using SSL 128-bit encryption. All payments are denominated in United State dollars (US$) SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between your web browser and the secured HSBC and NTB payment gateway servers. It provides data encryption, server and client authentication and message integrity between the client and the web server. If you fail to meet the payment deadlines stated to you, we reserve the right to cancel your tentative booking and will inform you of this.

PRICE POLICY


Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice. All prices are provided in United States dollars.

AMENDMENTS AND CANCELLATIONS


Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for cancellations after commencement of Your Travel Arrangements or on any services not used for any reason. While We will use Our best endeavors to provide all Travel Arrangements as confirmed, reasonable changes in the Travel Arrangements may be made without notice to You if deemed necessary or advisable by Us at Our discretion.


Standard Cancellation Policy: We must receive written notification by you of any cancellation of your travel arrangements and will take effect the day we receive it. The following penalties will apply.
* Between 31 and 60 days - forfeit of deposit
* Between 15 and 30 days – 25% of total ground arrangement cost
* Between 08 and 14 days - 50% of total ground arrangement cost
* 7 or Less than 07 days – no refund of total ground arrangement cost
Special Cancellation Conditions:  Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs will be clearly advised to you in writing at time of booking. Commercial air flight and airfare cancellation charges will be incurred by you in accordance with Airline Tariff Regulations and will vary according to the type of airfare utilized. Our cancellation provisions also hereby override any conflicting cancellation provisions set out by any individual operators or suppliers used by us.